Wed, October 04, 2017 - 14:40 - 15:40

Interactive discussion with slides, followed by audience debate.

There is increasing disquiet in the solar industry about cold calls to domestic owners of solar PV installations, wrongly telling them their solar installer has gone out of business, their inverter is out of warranty and they could lose Feed in Tariff payments.  The callers sometimes pose as the manufacturer of the equipment which they say will increase energy yield by ‘up to 25%’. This panel will ask whether this is something that the industry should address, and look at what could be done to protect consumers and the reputation of the industry.

  • What’s been uncovered and what’s happening?
  • What’s the real likely lifespan of your inverters and what difference would exchanging them really make?
  • How can we communicate better to clients
  • Input from STA,  MCS, and RECC (invited)